SolarWinds® Web Help Desk® (WHD) is a web-based help desk software that simplifies, centralizes and automates help desk management tasks including ticketing management, IT asset management, IT change management, knowledge management, incident & problem management, SLA management, & more. WHD provides email-to-ticket automation, dynamically assigns, routes and escalates trouble tickets based on customizable business logic, and allows you to associate IT assets with service requests. You can monitor technician performance using intuitive built-in reports & analyze customer satisfaction.
WHD is an affordable & easy-to-use help desk software that saves a ton of time & manual efforts for help desk analysts & support staff in managing IT tickets.
SolarWinds Web Help Desk (WHD) is extremely affordable and easy to use. At the fraction of the cost of expensive service desk suites, you can benefit from a simple help desk software that provides you the customization and automation to make your help desk job much easier and efficient.
SolarWinds Web Help Desk (WHD) is used by IT pros worldwide in all types of organizations. Whether your organization is providing professional services or manage services for IT support, WHD can be used to simplify help desk tasks. Typically used by help desk analysts, help desk managers, technical support staff, IT technicians, and generally IT professionals in IT teams from all types of organizations.